Find answers to common questions about using Haina. If you still need help, feel free to contact our support team.
Haina is a parcel delivery platform that helps you send and receive items quickly and safely across Lucknow and nearby areas.
You can send most everyday items such as documents, packages, electronics, and gifts. However, restricted items like illegal goods, explosives, and cash are not allowed.
You can send parcels weighing up to 20 kg per order.
Simply open the app, enter pickup and delivery details, select your preferred time, and confirm your booking.
Yes, you can track your delivery in real-time through the app (if tracking is enabled).
Charges are based on distance, time, demand, and any additional waiting time or special handling requirements.
We support multiple payment options, including online payments and cash (if available).
Yes, you can cancel your order before pickup. Charges may apply depending on the stage of the order.
Refunds are processed based on our Refund Policy and may take 5–10 working days.
Delivery times are estimates. Delays may occur due to traffic, weather, or other external factors.
You must report any damage or loss within 24 hours. Compensation, if applicable, will be provided as per our policy.
If the receiver is unavailable, the delivery may be rescheduled or returned, and additional charges may apply.
Yes, we use secure systems to protect your data. Please refer to our Privacy Policy for details.
You can contact us via email or through the in-app support feature.
Currently, Haina operates in Lucknow and nearby areas. We plan to expand to more cities soon.
For more details, please read our Terms of Service and Refund Policy.
Thank you for choosing Haina!