Privacy Policy

Last updated: April 11, 2026

Welcome to Haina. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our application and services.

Need help?
Contact us at: help@hainacompany.online

1. Information We Collect

We collect information to provide efficient and reliable delivery services.

a) Personal Information

Name, phone number, and email address
Pickup and delivery addresses
Account login credentials
Profile details (if provided)

b) Location Data

Real-time GPS location for tracking deliveries
Background location (only during active delivery, if permitted)

c) Payment Information

Transaction details (amount, method, status)
We do NOT store full card or sensitive banking details

d) Device & Usage Data

Device type, OS version, IP address
App usage activity and interactions
Error logs and crash reports

2. How We Use Your Information

To provide and manage delivery services
To connect customers with delivery partners
To enable real-time tracking of parcels
To process payments and transactions
To send notifications, updates, and alerts
To improve app performance and user experience
To detect and prevent fraud or misuse

3. Sharing of Information

We respect your privacy and do NOT sell your personal data.

We may share your data only in the following cases:

Between customer and delivery partner for order fulfillment
With trusted third-party service providers (hosting, analytics, payments)
To comply with legal obligations or government requests
To protect rights, safety, or prevent fraud

4. Permissions We Use

Location: To enable pickup, delivery, and tracking
Camera: To upload parcel images (optional)
Notifications: To send order updates and alerts

You can control or disable these permissions anytime through your device settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, secure servers, and access controls.

However, no digital platform can guarantee 100% security. Users are advised to keep their login credentials confidential.

6. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Once data is no longer required, it is securely deleted or anonymized.

7. Your Rights

Access and review your personal data
Request correction of inaccurate information
Request deletion of your account and data
Withdraw consent where applicable

To exercise these rights, please contact us via email.

8. Cookies & Tracking Technologies

We may use cookies or similar technologies to improve user experience, analyze traffic, and enhance functionality.

You can control cookie preferences through your browser settings.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

Continued use of the service indicates acceptance of the updated policy.

12. Contact Us

For any privacy-related questions or concerns, please contact:

Haina Support Team
Lucknow, India
Email: help@hainacompany.online