Return & Refund Policy

At Haina, we strive to provide a smooth and reliable parcel delivery experience. This Return & Refund Policy explains the conditions under which refunds or returns may be applicable.

Need help? Contact: help@hainacompany.online

1. General Policy

Since Haina provides logistics and delivery services (not product sales), returns and refunds are handled based on service performance and order status.

2. Eligibility for Refund

You may be eligible for a refund under the following conditions:

Order cancelled before driver assignment
Service not fulfilled due to system or operational failure
Duplicate payment made for the same order
Incorrect charge applied due to technical error

3. Non-Refundable Cases

Refunds will NOT be provided in the following situations:

Order cancelled after driver assignment (partial charges may apply)
Order cancelled after parcel pickup
Incorrect address or contact details provided by customer
Customer unavailable at pickup or delivery location
Delays caused due to traffic, weather, or external factors

4. Return of Parcel

If a delivery cannot be completed due to customer or recipient issues, the parcel may be returned to the pickup location.

Return charges will be applicable
Customer must coordinate via app support
No guarantee of immediate return delivery timing

5. Damaged or Lost Parcels

Claims must be reported within 24 hours of delivery
Proof (photos/details) may be required
Compensation is limited and subject to internal policy

Haina is not responsible for damage caused due to improper packaging or prohibited items.

6. Refund Process

Approved refunds will be processed within 5–10 working days
Refunds will be issued to the original payment method
Processing time may vary depending on payment provider

7. Cancellation Charges

No charge before driver assignment
Partial charge after driver assignment
Full charge after parcel pickup

8. Dispute Resolution

In case of any disputes regarding refunds, Haina reserves the right to make the final decision after reviewing the case details.

9. Contact Support

For any refund or return-related queries, please contact:

Haina Support Team
Lucknow, India
Email: help@hainacompany.online

10. Policy Updates

Haina reserves the right to update this policy at any time. Continued use of the service indicates acceptance of the updated policy.